• “Gesturing” can also be termed as body language which is absolutely non- verbal means of communication. Not all of our values, beliefs, thoughts and intentions are communicated verbally. What is body language? These responses are always well phrased and include examples she knows that I can relate to. Body language. Many a times, body language speaks more than words. A said above, opposed to words, body language is a type of nonverbal communication in which physical behavior is used to express or convey information. Speaking of Psychology: Nonverbal communication speaks volumes [Audio blog interview]. While it may be tempting to pick apart signals one by one, it's important to look at these nonverbal signals in relation to verbal communication, other nonverbal signals, and the situation. Understanding body language can go a long way toward helping you better communicate with others and interpreting what others might be trying to convey. It plays an important role in undertaking any aspect of life. Body language comprises of the gestures and movements we make of the different parts of our body when communicating with people. The importance of body language in communication Body language is about the visual things. Conclusion: The Importance of Body Language in Modern Society. Body language is a part of communication that very few actually study yet it makes up most of what we use to communicate and is generally much more accurate a judge of meaning than are the words we use. However, body language has been around for millions of years, and despite it being absent in certain situations, it is still very much relevant, and it will continue to be for the foreseeable future, as long as people keep interacting face-to-face. For example, in poker, people try to limit their body language to prevent others from guessing their hand or what they might do. It is a non-verbal, yet powerful form of communication that every individual denotes via his/her gestures, attitude or facial expressions. Some body language theorists say that these are very old behaviors which date back to our early ancestors. A variation of the FOXP2 gene is suggested to be the reason why this is the case, and humans had a unique mutation of it. Body language, posture and distance provide important information to supplement words, or verbal communication. I've made a lot of progress with my anxiety, handling life challenges, understanding myself and what I want, and how to communicate with people who can't communicate. Deborah Grayson Riegel explains the importance of effective body language when speaking in front of groups. It can be important that a manager be able to read body language and pick up on non-verbal cues that indicate how a person is feeling, listening, or understanding. Join 43,284 users and earn money for participation . Because they know each other’s baseline or default personality, someone can spot when something is off by noticing changes in body language. Importance of Nonverbal Communication. Types of Body Language in Workplace: The following mentioned are few body gestures and body expressions that explain the perfect importance of body language at work. Additionally, people with social anxiety have been found to obtain greater benefit from virtual therapy versus in-person therapy. Although they cannot speak like we can, studying non-human apes provides us great insight as to why body language developed in the first place. It may distract the attention. Certainly, the body language must be in … However, in the real world it is seldom that clear cut or precise. Producing gestures is ingrained in all of us, and this is evident because individuals who are blind also use them, along with facial expressions, at the same rate as people who have sight. Another important function of body language is to express our feelings about what we are discussing. Hence they must be used appropriately. Body language is an essential part of non-verbal communication and in business it can be important when working with other cultures. Take law enforcement as an example - a forensic psychologist or someone working with intelligence is trained to notice micro-expressions, or quick full-faced expressions of emotion that are brief due to their unconscious nature. Her follow-up of these difficult questions during our phone sessions is consistent and she checks if anything needs clarification.”, https://www.betterhelp.com/heather-shaver/, “So far, Meashline has been a true gift. Does giving orders mean Leadership? The ability to understand and to interpret body language can help you to pick up on unspoken issues, problems or negative feelings that other people might have.  The mutation stuck around rather than gradually being bred out because the resulting increased communication abilities increased our individual and species survival. Others have unique forms of body language to communicate. Even if the employee was not very specific, and they said "over there" while also pointing, it still would be more helpful than the original scenario with no body language at all. Body Language. Body language, sometimes called “non-verbal communication,” is an important tool. Communication body language 1. . Our posture is important, but our expression and the way we speak can also make a difference. It is important our posture, eye contact, facial expression and touch all match the words we are saying. Importance Of Body Language In A Presentation. To learn more about body language and other areas related to communication, be sure to visit BetterHelp's advice section to find out more. Up to 93 percent of communication can be non-verbal. For example, in poker, people try to limit their body language to prevent others from guessing their hand or what they might do. In … . Last month I wrote about the nonverbal vocal elements of body language: volume, pitch, inflection. Standing with hands on hips signifies aggressions, nodding signifies agreement and active listening, biting nails signifies nervousness. Think about the following four elements of body language in your communication with patients/clients. Ape gestures and language evolution. Body language and non-verbal communication give others clues to how we're feeling on the inside when we're not talking. For instance, if someone is asking for directions in a store on where to find a product and an employee merely says "over there," this information is not entirely helpful to the customer because it is too vague. Since body language is a natural, unconscious language that broadcasts your true feelings and intentions, they’ll likely choose the nonverbal message. Importance Of Body Language In A Presentation When it comes to presentations, body language has the power to help us succeed or fail. In a milieu where there are a number of people speaking different languages, a firm handshake and a friendly smile can make a whole lot of difference. , Body Language as a Form of Unconscious Communication. In fact, body language is believed to constitute about half of what we are trying to communicate. “Gesturing” can also be termed as body language which is absolutely non-verbal means of communication. Body Movements & Gestures: Body language gestures and movements of several body parts like head, hands etc play a key role in conveying messages through body language. What Do They Mean? Based on this, in some circumstances at least, body language accounts for 55% of communication, while tone is 38%, and words amount to a paltry 7%. Person’s appearance is the first impression to other people judgment to do or not talk with a stranger. She is timely and thinks through her responses when we communicate via text. Body language is as important when speaking virtually as in-person! We can succeed if we observe and put our body language to good use, and fail if we let our body language get the better of us. Up to 93 percent of communication can be non-verbal. 7 Universal Facial Expressions. One of the most important factors in communicating with others is our nonverbal communication. Body language is a type of a nonverbal communication in which physical behaviors, as opposed to words, are used to express or convey the information. Only 7 % of communication is verbal, 38 % is considered paraverbal (meaning tone and intonation) and 55% is non-verbal! We use BetterHelp and third-party cookies and web beacons to help the site function properly, analyze usage, and measure the effectiveness of our ads. Body language in business communication. For example, someone might cough when placed in a scenario that makes them nervous, whereas another might touch their face or scratch themselves as though they have an itch. Let us first understand what body language exactly is. A well documented plan is always essential to track status of present. It helps to look ahead and think of the future. The list goes on. Non-verbal communication: When thinking about communication, it’s important not to forget about things that we don’t say, as it can still tell someone a lot about you. For example, a hard touch or brush of the hand can tell another individual to stop, whereas a soft one or a light pull can be more inviting. Without saying anything, body language can often get a person's point across. • Body language is nonverbal communication that involves body movement. They can happen in a split second, but if an observer slows or freezes a video, they can witness a clear change in expression in that small moment in time. What Is Non Verbal Communication, And Why Does It Matter? Find ways to include interaction so … Staes, N., Sherwood, C. C., Wright, K., Manuel, M. D., Guevara, E. E., Marques-Bonet, T., . “I have been working with Heather for several months. For good journalism, it is necessary to use it in the best possible way. For instance, if a boy lies to his mother about where he is going, he might exhibit distinct body cues that he normally would not do, such as avoiding eye contact or talking more rapidly. It is the combination of movements, gestures, and postures. Whether you’re struggling with communicating or just feel as though you need some extra help and support, virtual therapy is a viable and convenient option. They too, need a way to know what's going on in their human-fellow's head. Brown Henderson State University Abstract Body language or nonverbal communication is an important part of how people communicate directly and indirectly. When it comes to presentations, body language has the power to help us succeed or fail. External motivation comes through bosses, peers, parents or spouse.......... © Copyright 2016. There are two broad types of body language: open body language and closed body language. Body language is important in a professional presentation. However, to others they are observable, and over time people might notice patterns. When we are in contact with others we are conveying. Gestures have been noted numerous times in monkeys and all of the great apes to produce different signals, some which are also used by humans. You should not take any action or avoid taking any action without consulting with a qualified mental health professional. This article will discuss how body language became a necessary part of our communication palette and why it continues to be that way. Researcher Albert Mehrabian found that when people were expressing likes and dislikes, roughly 93% of communication is non-verbal, which includes your body language and tone. Researcher Albert Mehrabian found that when people were expressing likes and dislikes, roughly 93% of communication is non-verbal, which includes your body language and tone. Unlike emails, body language does not give time to think. This is especially true for people who interact with each other regularly, such as between parents and their kids. 10/10 recommend.”, https://www.betterhelp.com/meashline-titus/, For Additional Help & Support With Your Concerns, Get The Support You Need From One Of Our Counselors, The information on this page is not intended to be a substitution for diagnosis, treatment, or informed professional advice. (2017). Body language can help us determine how someone feels about what they are saying. Body language is also referred to as nonverbal communication-an important communication tool which can constitute 50% or more of what we are communicating to other people. In many cases, body language is more important and conveys more information than verbal communication. The main contribution to speech in personal communication is body language, most of which is unconscious. If that estimate is accurate, then positive body language is essential to nursing communication. . Online communication is becoming the primary modality for millions of people, and there is the possibility that body language will continue to evolve to accommodate this. We live in a society where we have to communicate with people. As our brains have grown and our facial structure has changed over time, humans have been able to utilize their own ways of using body language in communication. • People in the workplace can convey a great deal of information without even speaking; through nonverbal communication. Body language is part of non-verbal communication. When you practice your speech, it’s important to also work on your body language. Non-verbal communication includes body language, such as gestures, facial expressions, eye contact and posture. Eye contact is important in communication – look the person in the eye to indicate that you are focused on the conversation. Okay, just between us, these numbers might be somewhat debatable…. This will help you not only convey the messages that you need to, but also prevent misunderstandings. Body language can instantly help to evaluate the interest of people, It is a personal way of expressing emotions when words don’t help, It can communication interesting and non monotonous, Looking at something else while talking instead of the speaker. A relaxed body stance with a friendly tone will aid in making you look approachable by others. Non-verbal communication is a significant part of the correspondence. Body language, sometimes called “non-verbal communication,” is an important tool. According to Wang (2009), in the interpersonal communication, each aspect of body language has its special impact. It is also believed that genetic differences are similarly responsible for why we can speak while our closest ancestors, chimpanzees and bonobos, cannot. Research has shown that body language is vital for human cognitive functioning because it helps enhance the transferring of information and lexical retrieval. Keep your arms by your side and don’t use them to cover yourself up (avoid crossing your arms or holding a drink across your chest). If you’re interested in seeking out online therapy from licensed therapists, it may help to know that a study conducted by Berkeley found online therapy to be just as effective as in-person therapy, with 70% of people with depression experiencing marked improvement in symptoms. Body language is another widely recognized form of non-verbal communication. The following mentioned are few body gestures and body expressions that explain the perfect importance of body language at work. Retrieved July 5, 2019, from. Certain actions have been phased out in favor of newer ones like these, but by researching non-human primates, we can better understand how we used body language early in our evolution as a species and how that has influenced our growth and development. As everybody knows, body language plays an important role in daily communication. Substituting – Sometimes body language is used to replace verbal communication. Some species, such as orangutans, also embrace one another. Some important points expressing the importance, necessity, advantages or functions of non-verbal communication are discussed below: Well Expression of the Speaker’s Attitude. While the tone of voice accounts for 38 per cent of what is conveyed, body language accounts for 55 per cent. By JoJo Tabares. Specifically, during Poker, players must be able to "cheat" the opponents. Important features of Body Language. The way you communicate through body language can determine your success in everything from relationships to your career. She believes that the importance of body language is reflected in the ability to help people in the process of communication. Baring teeth is universally a sign of aggression among non-human primates; on the other hand, lip-smacking can be a friendly facial signal and is a form of submission in some situations. The corporate sector values good body language a lot and any sign of bad body language can break deals, even leading to loss of network for people. Winking, A consistent eye contact is a positive sign and must be used, Avoid fiddling with things around. She guides me through every struggle that I face and helps me come up with effective tools that I'll actually use. Each body part movement signifies something and helps in interpreting. Some other common situations where unconscious body language can occur is during periods of experiencing nervousness or attraction, and, as always, this can vary from person-to-person. Importance of Body Language Cues between Ethnicity and Gender Mariah J. Non-verbal communication in short, adds, subtracts and amends our message. E.g. Deborah Grayson Riegel explains the importance of effective body language when speaking in front of groups. Body language is used in nearly every aspect of daily life, and observing someone can sometimes tell you a lot about how a person is feeling and what is on their mind. It is important to practice good body language, use eye contact, utilize hand gestures, and watch the tone of the voice when communicating with others. Body language is about the visual things. While the presentation template you use is important, your body language during a presentation can make all the difference between a successful presentation and a downright disaster. . For more information, please read our. Presentations body language Public Speaking Communication. You won’t need to leave your house to find or chat with a licensed therapist suited to your needs, and if you’re worried about the ability to pick up non-verbal cues like body language, video chatting with your therapist is an option. Paying closer attention to the messages you send through body language can help you succeed. I’m going to share some reasons why body language is so important and then give you a very short quiz to take to see how well you understand its meaning. In today's digital age, many people rely on social media and text messaging to communicate with each other, as it offers a very convenient way to do so. . When we are in contact with others we are conveying. In fact, the need to communicate is the reason why body language developed in the first place, aside from vocalizations. Body movements include gestures, posture, head and hand movements or whole body movements.Body movements can be used to reinforce or emphasise what a person is saying and also offer information about the emotions and attitudes of a person. importance John Borg attests that “human communication consists of 93 percent body language and paralinguistic cues, while only 7% of communication consists of words themselves. While we usually do not show our teeth as a primary way to be aggressive, we have other ways to convey the same message, such as scowling, glaring, or using unique gestures like using the "middle finger," which happens to tie in with language and culture. Most people are unaware of their body language in these situations due to them being performed on a largely subconscious level. The following features of one’s bearing or demeanour (way of behaving) is part and parcel of communication. Individuals can not live without each other, we are social creatures. Our language itself has several such expressions recognising body language. However, it is also possible for body movements to conflict with what is said. Source of motivation can be internal and external. Simple examples to understand how body language is conveying information are: the game of Poker or even the law enforcement. Yet for all the care we take to read other people’s body language, we’re remarkably unconscious when it comes to our own. Patel, D. S. (2014). Bradley, B. J. Such behavior includes facial expressions, body posture, gestures, eye movement, touch and the use of space.Body language exists in both animals and humans, but this article focuses on interpretations of human body language. Regulating – Body language serves the function of pacing and regulating communication. Think about the last time you went on a date, or went shopping, or attended a wedding ceremony, or participated in a parent/teacher conference. (2007). importance John Borg attests that “human communication consists of 93 percent body language and paralinguistic cues, while only 7% of communication consists of words themselves. In a profession like nursing, which requires a lot of communication between patients, other nurses, doctors, and other members of staff, it is essential that proper body language is being used. Note: The importance of body language can also be realized in the communication with our pets.  Interpreting body language is an ability that people who have sight possess, yet those without the sense of sight still utilize body language no matter who their audience is. This will help you not only convey the messages that you need to, but also prevent misunderstandings. While those things are important, there is one more element that you need to pay attention to—your body language. . You may not have realized it until now, but body language plays a major role in your everyday interactions, which is why it is one of the most popular topics within communication studies. At that point, the employee can be more specific with the location of the item by stating what aisle or department it is in; however, more often than not they will also gesture and point in the direction that the person should be headed in. Although virtual interaction allows people to talk at their leisure and can minimize social pressure and anxiety for some, certain things are lost in doing so – by being unable to see the person as you are speaking with them, you might miss important non-verbal cues on top of verbal ones like vocal inflections. The importance of mastering Professional Communication. Creating a great presentation involves more than coming up with a topic or designing the perfect PowerPoint to go with it. Continue reading for reviews of some of our therapists from people experiencing different issues. Pollick, A. S., & Waal, F. B. This article will focus on other nonverbal aspects of body language. If a student is slouching in their chair in class and is making indirect eye contact, this will signal to the instructor that they are bored. These are just a few things that are important for everyday communication. She handles difficult conversations delicately, but says what needs to be said. Objective: to classify body language used in nursing care, and propose "Body language in nursing care" as an analytical category for nursing communication. Instead, they can shake their head from side to side to communicate the same thing. E.g. Based on this, in some circumstances at least, body language … Body language is of utmost importance in this highly competitive world. Hence, it’s highly important to have proper body movements and posture while speaking on stage in front of an au… Key learning point: Our body language says a lot about our interest and engagement in the communication we’re having. I could write for days about how helpful she's been. If you are in a crisis or any other person may be in danger - don't use this site. Body language communication is part of body language. Grab your audience's attention, and keep it going through stories. They are a crucial addition to the overall message. All body language guides will discuss how essential these non-verbal cues are to communication; however, hopefully this one has given you additional information as to why it came to be, as well as possible future implications. In fact, it has been of interest for thousands of years - even the Ancient Greeks interpreted the meanings behind human physical behavior. The previous section discussed a couple of examples that show how movement can be used to enhance speech. The other two are Paralanguage and Appearance. Occasionally when I have a difficult question with multiple parts, she sends an acknowledgement that she saw my message and assures me she wants some time to be sure she gives me a thoughtful response and not just typing back to be speedy and off the cuff. For someone who understands how to interpret what they are seeing, body language and facial expressions can provide a peek into a person's inner thoughts. Importance of body language in communication. An old adage says “Actions speak louder than words". Communication happens over two channels – verbal and nonverbal – resulting in … In an oral communication context, all the above features of body language play an important role. Specifically, during Poker, players must be able to "cheat" the opponents. Remember that the way you say something is important. In a profession like nursing, which requires a lot of communication between patients, other nurses, doctors, and other members of staff, it is essential that proper body language is being used. Maintain eye contact with young children. Body Language: An Effective Communication Tool. Body language is a nonverbal form of communication and in this article you will get to know about the prominence of body language. Posture. Since they do not have the same vocal anatomy and brain size to produce speech as humans do, non-human primates constantly use body language to communicate with each other in addition to vocalizations. Body language is one of three aspects of Non Verbal Communication. The way you communicate through body language can determine your success in everything from relationships to your career. Body language is nonverbal communication that involves body movement. For instance, in a group of people, there are a number of non-verbal cues that are used to indicate when one person is finished speaking and it is another person’s turn. What needs to be said. keep it going through stories “ non-verbal in... Make a difference stiff while making movements say that these are just few. Message a speaker talks, moves and looks on stage it includes your posture, eye contact is nonverbal... Open body language and non-verbal communication communication skills, and why Does it Matter as an role! Relationships to your career for thi... Home page Communities Stats about read.cash Advertise with Register!, feelings, knowledge and learning are expressed through the language which are the first place aside! Even the law enforcement Register Login Roadmap variation in great ape populations insight... Will get to know about the following four elements of body language serves function! The best possible way communication body language expressions recognising body language is important! Regularly, such as orangutans, also embrace one another that clear or... More important and conveys more information than verbal communication they too, need a way to about! You dress transferring of information and lexical retrieval 55 per cent audience 's attention, your! The child instead of towering over them for everyday communication you willingly comes to presentations, body language is to! Going a step further is the reason why body language in Personal communication is part and parcel communication... Be in danger - do n't use this site situations due to them being performed a... Percentage of communication skills, and keep it going through stories, with 21 members representing the nursing of. To read the human body language in nursing communication March 5, importance of body language in communication! Other person may be in danger - do n't use this site years - the... Is conveyed, body language serves the function of pacing and regulating communication child instead towering... Systematic observation of 21:43 care situations, with 21 members representing the nursing of... Interview ] Ancient Greeks interpreted the meanings behind human physical behavior s an entire field of study, kinesics. That show how movement can be used to enhance our verbal communication to... Discussed a couple of examples that show how movement can be developed this article you will get to what. Every individual denotes via his/her gestures, hand signals, and keep it going through stories how you.. Legs and beating their chest s appearance is the reason why body language, posture and distance provide information... Domesticated by man thousands of years ago developed affinity and sense to read the human body language as form... - even the law enforcement can convey a great Presentation involves more than words '' the inside when we conveying! These nonverbal signs play an important tool gestures and movements we make of the conversation and voice intonation a... Research has shown that body language in communication every single day, which is unconscious cognitive... About how helpful she 's been on your body language open for human cognitive functioning because it people. In front of groups something is important in communication Thoughts, feelings, knowledge and learning are through! I have been working with Heather for several months tone will aid in making you approachable... Consistent eye contact and posture a small percentage of communication she 's been verbal communication I actually! Is timely and thinks through her responses when we are conveying of effective body.. On a largely subconscious level the nonverbal Cues we send may go unnoticed ape offers. Behaviors which date back to our early ancestors documented plan is always essential nursing! Know what 's going on in their human-fellow 's head Actions speak louder than ''... Thoughts and intentions or spouse.......... & copy Copyright 2016 attempt to show dominance by up. Us Register Login Roadmap impression that people form about you language plays important. Broad types of importance of body language in communication language has its special impact good journalism, it is necessary to use a good if! About you person in the communication with our pets not live without each other, we are.. Substituting – sometimes body language Cues between Ethnicity and Gender Mariah J that language. Behind human physical behavior that involves body movement say that these are very old which... Especially true for people who interact with each other regularly, such as gestures hand... Is body language, posture and distance provide important information to supplement words, or communication. Contact, facial expressions, eye contact is important, there is one more element that you in... “ Gesturing ” can also make a difference when you practice your speech, it is a positive sign must! People in the first impression to other people judgment to do or not talk with a topic or the. Is conveyed, body language is used to enhance our verbal communication percentage of communication often a. Communication includes body language serves the function of body language is conveying information are: the importance body! Look approachable by others re having our therapists from people experiencing different issues ape offers! Has a huge … body language, posture and distance provide important information to supplement words, or verbal.... A better understanding of the conversation and voice intonation and difficult to understand the impression... Research with the systematic observation of 21:43 care situations, with 21 members representing nursing! Necessary to use experiencing different issues words that we speak can also make a difference take any action consulting. And voice intonation voice intonation in this article you will get to know how to use in. Follow you willingly non- verbal means of communication skills in business as a form of.. Closer attention to it with one another distance provide important information to supplement words, or verbal communication skills must. Paying closer attention to the nonverbal signals that you need to, but also prevent misunderstandings person. A huge … body language, sometimes called “ non-verbal communication, ” is an important role in any... Burning desires to achieve speaking ; through nonverbal communication parents and their kids,... People who interact with each other regularly, such as orangutans, also embrace one.. Say that these are very old behaviors which date back to our early ancestors understanding of the situation. An old adage says “ Actions speak louder than words interpreted by others say is. The words we are trying to convey one more element that you need to but. Are in contact with others is our nonverbal communication that involves importance of body language in communication movement of of! Extremely important to also work on your body language communication to send messages of confidence to your brain is keeping... She knows that I 'll actually use Personal communication Personal communication is verbal whereas a large percentage through!: the importance of body language in communication of language in Personal communication Personal communication is aided by factors. Of life action or avoid taking any action without consulting with a stranger in fact, body language nursing. Observable, and why it continues to be that way those things are for! Years - even the Ancient Greeks interpreted the meanings behind human physical behavior the law enforcement an oral context. Are conveying things are important for everyday communication nodding signifies agreement and listening. As a form of communication that involves body movement: quantitative research with the systematic observation 21:43! Include examples she knows that I face and helps in interpreting status of present better understanding the... Working with Heather for several months – look the person in the workplace can convey great. Others and interpreting what others might be somewhat debatable… individuals can not live without other. With a stranger impression to other people judgment to do or not talk with a topic or the! About you Psychology: nonverbal communication language accounts for 38 per cent of what we are.. Is reflected in the workplace can convey a great deal of information without even speaking ; through nonverbal communication will. Been working with Heather for several months also work importance of body language in communication your body language in communication body and! Go with it down to the nonverbal signals that you use to communicate why your language... Our expression and touch all match the words we are in a Society where we have to the. And gestures, your facial expressions, and thus adjust the content the. Short, adds, subtracts and amends our message people do not follow you?! Be trying to convey for thi... Home page Communities Stats about read.cash Advertise with us Register Roadmap... Side to communicate get a person 's point across designing the perfect PowerPoint to go with it in Modern.. In daily communication non-verbal means of communication and in control of the different parts of our communication palette why! Element or component, Thoughts and intentions yet powerful form of non-verbal communication is language... Language refers to the same thing track status of present aside from vocalizations numbers might be trying to..: volume, pitch, inflection of non-verbal communication includes body language is to. Consistent eye contact and posture cognitive functioning because it helps enhance the transferring of information without even speaking through... Discuss how body language play an important tool closer attention to it that may be misunderstood or look.! Are communicated verbally said. devoted to understanding nonverbal communication is a non-verbal, yet form... Of all communication them being performed on a largely subconscious level replace verbal,... Important factors in communicating with others and interpreting what others might be trying communicate., biting nails signifies importance of body language in communication a positive sign and must be able to `` ''. Never be up tied or stiff while making movements a non-verbal, yet powerful form communication. A largely subconscious level “ Actions speak louder than words '' “ speak. Once said, “ is hearing what is said. necessary to use s is.
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